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Orders
Below are some of are common questions about orders
How do I make a purchase?
Browse our range, choose your preferred product, enter your measurements and specifications, then add the item to your cart and complete checkout securely online. Please double-check your measurements before placing a custom shutter order, as we manufacture each product to your exact specifications.
How do I know if my order is confirmed?
We send a confirmation email with your order number and purchase details immediately after you complete checkout. If you cannot find the email, check your spam or junk folder. If it does not arrive within 48 hours, contact us, and we will confirm your order straight away.
Can I change my shipping address after my order is placed?
Contact us as soon as you need to update your shipping details. We can adjust the address before dispatch or before production advances on custom orders. Once we ship your order, we cannot change the delivery address.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you ship internationally?
We ship Australia-wide to residential and commercial addresses. If you live outside Australia, contact our team before placing your order, and we will advise whether we can arrange delivery.
When will my order be shipped?
We process parts and accessories promptly. We manufacture custom timber shutters to order, so they require production time before dispatch. As soon as we ship your order, we send tracking details so you can monitor delivery.
What is your return policy?
We manufacture all custom timber shutters to your measurements, so we cannot accept returns for a change of mind. If you receive a faulty, damaged or incorrect product, contact us immediately with photos and your order number. We will review the issue and work with you to resolve it promptly.
How long will it take until I receive my order?
Production time depends on the product you order, particularly for custom shutters. After dispatch, delivery times vary by state. Tracking details may take up to 48 hours to activate. If you need an update, contact us, and we will assist.